Coco Charm Help Center

Coco Charm Creations

Each Coco Charm creation has been uniquely handcrafted and is a one-of-a-kind, carrying its own story and memory. If you find a piece that resonates with you, make it yours.

While personalized creations are possible upon request, availability is not guaranteed, so we encourage you to secure the piece you love.

Coco Charm Connection

At CocoCharm, each bracelet is made in exactly two pieces, symbolizing the connection between two people. Whether it’s a partner, friend, or someone new, you can share a bond that spans distances. If you buy one piece, someone else across the world can wear the other.

With only two pieces made per design, your CocoCharm bracelet represents a unique connection that goes beyond borders—uniting you with someone special, no matter where they are. It’s a timeless piece that carries both elegance and the power of connection.

Wear your connection, wherever you are.

Coco Charm Available Sizes

Since every piece is unique, it was a requirement for us at Coco Charm to make it perfectly suitable for you.

After many researches, we came up with the perfect material to make all our creations adjustable to perfectly suit your wrist or your neck.

Coco Charm Gift Cards

Looking for the perfect gift but not sure which piece to choose? Coco Charm gift cards are the ideal solution for those who want to give the gift of luxury, elegance, and a personal connection.

Our gift cards can be used towards any product available on our website, giving the recipient the freedom to choose a piece that speaks to them.

Gift cards are valid for 1 year from the date of purchase. Make sure to redeem it within this period to enjoy the full experience of Coco Charm.

Simply enter the gift card code at checkout to apply the balance to your order. No additional action is needed.

Whether it’s for a birthday, anniversary, or just to show someone you care, a Coco Charm gift card is the perfect way to give a thoughtful and luxurious gift.

Coco Charm Shipping Info

Coco Charm creations are made of the finest materials sourced from all around the globe.

It was mandatory for us to give back to the international Coco Charm community.

That is why we decided to make our creations available worldwide.*

*Shipping fees and delays may vary depending on your location. Find more details on checkout page.

Coco Charm Warranty

At Coco Charm, we take pride in the quality and craftsmanship of every piece we create. To ensure your satisfaction and peace of mind, we offer the following warranty:

Every Coco Charm purchase comes with a 1-year warranty that covers any manufacturing defects or issues with materials. If your piece encounters any issues within the first year, we will repair or replace it at no extra cost.

For even more peace of mind, you can purchase an additional 3-year warranty at the time of purchase. This extended warranty covers additional protection beyond the initial year, ensuring that your Coco Charm piece remains as beautiful as the day you first received it.

Coco Charm Care

At CocoCharm, we take great pride in the craftsmanship and quality of our jewelry, which is designed to be water-resistant. However, to ensure its longevity and maintain its beauty, we recommend avoiding direct contact with water whenever possible.

Please note:

Do not wash your CocoCharm jewelry with water.

Avoid wearing it in the shower, swimming pool, or the sea.

Keep your jewelry dry when engaging in activities involving water, such as bathing, swimming, or washing dishes.

Although our pieces are water-resistant, prolonged exposure to water, soap, or harsh chemicals may affect the appearance and durability of your jewelry. To keep your pieces looking their best, store them in a dry place and clean them gently with a soft cloth.

We appreciate your understanding and care in preserving the beauty of CocoCharm.

Coco Charm Returns Policy

At Coco Charm, we are dedicated to making you entirely satisfied and happy with your new handcrafted masterpiece.

We are convinced you made the right choice and will proudly wear your new Coco Charm unique creation.

We do not accept returns.*

*If your package arrived damaged, please contact us within 3 days of the delivery.

Coco Charm Accepted Payments

At Coco Charm, we accept most payments methods, such as :

Visa, MasterCard, AmericanExpress Credit & Debit cards, Apple Pay...

All card payments are SSL-encrypted and fully secure.

Should you want to pay by any other payment method such as wire transfer, please contact us.

Coco Charm Contact

If you still didn't find the answer you were looking for, please contact us or mail us at : contact@cococharm.shop.

We will be happy to assist you.